Your privacy matters to us.

It’s our policy to respect your privacy and comply with any applicable law and regulation regarding the personal information we collect about you through this website, ReimerDoors.com, and through any associated services and third-party platforms we may use.

This policy was last updated on April 17, 2024.

Information we collect

Personal information is any information about you which can be used to identify you. Any information we collect may be automatically collected (i.e. information automatically sent to us by your devices when you access our services) or voluntarily provided (i.e. information you knowingly and actively provide us).

Automatically collected information

Our servers automatically log standard data provided by your web browser when you visit our website. This data may include your device’s IP address, device type, operating system, browser type and version, the pages you visit, the time and date of your visit, time spent on each page, and other details about your visit or device.

Device data we collect can depend on the settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Additionally, if you encounter errors on this site, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other information relating to the problem. You may or may not receive notice of such errors.

Please be aware that while this information may not be personally identifying by itself, it is possible to combine it with other data to personally identify individual persons.

Voluntarily provided personal information

When you use our contact form, quote form, or service request form, we ask for personal information such as your name, email address, company name, phone number, service/install address, and other optional information regarding the project you're contacting us about.

When you contact us, submit a review, or interact with us on social media, we may collect the personal information associated with your activity, such as your name and profile.

User-generated content

We consider user-generated content to be reviews of our service, voluntarily submitted by our users and customers through our on-site feedback widget. We may use personal information in order to attribute user-generated content we publish on our site and on other platforms (including social media platforms).

Please be aware that any content you submit for the purpose of publication may be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.

How we collect and use your personal information

We only collect and use your personal information when we have legitimate reasons (what are considered to be “lawful bases” by the EU General Data Protection Regulation) for doing so, such as generating your purchased product, responding to your email, and identifying your transaction so we can assist you with a support enquiry.

In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.

Our reasons depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. For example, you may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product or service from us, we would need to use your personal and payment information in order to process and deliver your order to you.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. For example, we collect technical information about your device in order to improve and personalize your experience of our website. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Collection of your personal information

We may collect personal information from you when you purchase any products through our site; sign up and engage with our affiliate program; sign up to receive updates from us via email or social media channels; post a comment or review or otherwise participate in our online community; use a mobile device or web browser to access our content; contact us via email, social media, or on any similar technologies; or mention us on social media.

Processing your personal information

We may collect, hold, use, and disclose information to enable you to access and use our website, associated applications, and associated social media platforms; to provide you with our platform’s core features and services; to process and transactional or ongoing payments; to deliver products, services and/or affiliate earnings to you; to enable you to customize or personalize your experience of our website; to attribute any reviews you submit that we publish on our website and social media channels; to contact and communicate with you; for internal record-keeping and administrative purposes; for analytics, market research, business development, and technical assessment, including to operate our website, associated applications, and associated social media platforms; for advertising and marketing, including to send you promotional information about our products and services; to comply with our legal obligations and resolve any disputes that we may have; to consider your employment application; and for security and fraud preventions, and to ensure that our sites are safe, secure and used in line with our terms of use.

Personal information will not be further processed in a manner that is incompatible with the aforementioned purposes.

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, we may combine personal information voluntarily provided in an email enquiry with anonymized analytics data to understand regional demands for our products.

Data Controller / Data Processor

The EU General Data Protection Regulation distinguishes between organizations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). Within the bounds of this definition, ReimerDoors.com is a data controller with respect to the personal information you provide to us.

Disclosure of personal information to third parties

We may disclose personal information to a parent, subsidiary, or affiliate of our company; third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators; our employees, contractors, and/or related entities; our existing or potential agents or business partners; courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; third parties to collect and process data; an entity that buys, or to which we transfer all or substantially all of our assets and business.

Third parties we currently use include Google Analytics, Google Adwords and Google Optimize for analytics, search engine marketing, and A/B testing; Linode and Akamai for our web hosting, data hosting and data storage; and Stripe and PayPal for processing payments.

Storing and protecting your personal information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required for its intended purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International transfers of personal information

The personal information we collect is stored and/or processed in Canada, and where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Where the disclosure of your personal information is solely subject to Canadian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Canadian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Canadian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your rights and controlling your personal information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like reviews and attribution, even after you have requested deletion of the information from our services.

Use of cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

External links

In the event our site contains links to third party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Contact us

For any questions or concerns regarding your privacy, please contact our internal Data Protection Officer. The Data Protection Officer’s contact details are as follows:

admin@reimeroverheaddoors.com